Tuesday, December 31, 2013

Career Path: Computer or Technical Support Specialist

According to the Bureau of Labor Statistics, the need for Computer Support Specialists will increase steadily until at least 2020. Computer support specialists troubleshoot and resolve various computer and software issues. They may work in a help-desk environment or provide technical support in an organization's IT department. They may work in a large company and be one of several specialists or they might work in a small company or school and be the only IT person, handling all the technical problems. These specialists generally have a background in computer hardware and software, programming and network technologies. Many employers require computer support specialists to hold a bachelor's degree, though a certificate or associate's degree is sometimes sufficient.

Here are a few videos to give you an idea of what's involved in being a computer support specialist.







Not the best video production; I find the scrolling dialogue annoying and the editing is not seamless but this guy gives a fairly good overview of what his typical day is like.













This woman's desk is way too clean and tidy for a computer support specialist!














My favorite! Why? Because he starts out by telling you that if you work in IT you have to have a pretty messy work area. YES!!! I have never met an IT person who didn't have a buttload of cables, flash drives, software, and hardware laying around their office. They love their gadgets






 Qualities for a Successful Tech Support Specialist
  • Respect for all users -- even when it's not reciprocated. Specialists mostly get called when things go wrong. Sometimes the problem is trivial but the user thinks it's the end of the world! Good people skills go a long way in making the user feel like their problem is important and that they're not stupid for freaking out -- even though you may be thinking that in your head 8-X. Tech Support Specialists get yelled at and freaked out on A LOT. There will be times when you save someone's data and they won't even thank you. Yeah, people can be rude. But you'll have plenty more users who will treat you like the rockstar that you actually are and appreciate your technical expertise. Treat all of them with respect. It will pay off in the long run.

ROCK IT!!!!

  • Know your knowledge limitations. Realize that you don't know everything. The best techs know how to find the answer, whether it's Googling something, calling upon another, more senior tech, or jumping on a discussion forum to get your question answered. If you enjoy constantly learning new things, then this is a great career for you.
  • Be a problem solver and creative thinker. Sometimes you have to be MacGyver  -- solving complex problems with the tools at hand. Sometimes just being able to isolate the problem is the hardest part of fixing it.
  • Keep learning and applying your knowledge. Rapid change is fundamental to the IT world. Hardware, software and methodology become outdated very quickly. If you want to stay employed, you need to keep up with all the changes. Adapt your knowledge base to new situations. What worked on one problem might not be the perfect solution to another problem. Most things don't go by the book.
  • Have an intrinsic interest in technology. Users need to feel that you are the technical guru so it's important for you to be excited about new technologies. And you want to be a key player when the company is making decisions about purchasing technology.
To find out more about what's needed in a career in Computer and Information Technology, go to the Bureau of Labor Statistics page.






Thursday, December 26, 2013

Keeping Your Hands Toasty

Just had to share my new best friends.

A former colleague from Apple turned me on to these and they truly are my new best friends! My office gets pretty cold, especially my hands. Now all I have to do is plug in my gloves and voilá...... INSTANT WARMTH!!!

And the price is right :)

Lots to choose from at Amazon.

Praxis

Praxis is the process by which a theory, lesson, or skill is enacted, practiced, embodied, or realised. In other words.....Theory is 'real' knowledge while practice is the application of that knowledge to solve problems.

In school you are learning all sorts of things (knowledge) but, if you are like me when I was in high school, you question why you have to learn it and how you'll use it in the real world. How will you apply it in your day-to-day life?

There's a group called Code for America that provides programmers and other technology people the opportunity to volunteer with local governments in building web-based tools and resources in order to make their cities run better and more efficiently.What they do changes the way governments works!

Sophia Parafina is a Fellow at Code for America. Here's why she is doing it. And she doesn't have a degree in Computer Science! Her degrees are actually in History and Geography. I'm guessing that she taught herself how to code by utilizing online resources and user forums.

So now she's using those skills to make a difference. She's applying the knowledge she's acquired to change the way government works. That is just so cool!!

Here is her blog if you're interested in some of the projects she has worked on. I particularly liked her post from September 10, 2012 titled Code for America Austin Hackathon: Buses and fun with GTFS

Friday, October 25, 2013

Blogs About College Life

If you want to get the inside scoop on what life is like as a college student, it's probably a good idea to get it straight from the horse's mouth. Lucky for you, someone was nice enough to put together the Top 50 Blogs for College Students! About half of the blogs on this list are actually written by college students.

Now you may have decided that you aren't going to go to college or maybe put it off for awhile. You'll still find some good tips about renting an apartment, saving money and filling out job applications. Some of these blogs are humorous, some are skanky, and some have ever-so-helpful tips on taking those first steps into adulthood.

Here are my top 5 picks:

Surviving College has all sorts of tips on how to survive on your own and shares advice on how to successfully navigate your way through college and beyond!

Funny or Die College is the same sophomoric humor as Funny or Die but made for college students. Don't think I need to say more!




Study Abroad Bloggers is not up-to-date but if you're interested in hearing about the experiences of students who are studying abroad (Vienna, Spain, Ireland....) then I think you'll enjoy this. From food to quirky local customs to beautiful landscapes, these bloggers share their adventures with you. Go back and check out the archives!

Bwog runs the gamut from health violations at one of the school's cafes to politics on the Columbia campus.



The College Solution is geared towards future college students. It provides you with info on how to prepare for college, how to pay for it and how to make the right choice in picking a college.






Monday, September 30, 2013

Aspirations in Computing Award





 High school women: Apply by Oct. 31 for the Aspirations in Computing Award from NCWIT. Prizes include $500, a laptop, an engraved award and a trip for the student and guardian to the awards ceremony.

Tuesday, September 10, 2013

Changing Majors; Seizing an Opportunity

A few weeks ago I met a young woman who is interning for the Detroit Tigers. Not in person. Via email. It went like this.......Even though she lives in California, my daughter is a HUGE Detroit Tiger's fan. HUGE!!

The Tiger's were going to be giving away Miggy Cabrera posters at their next home game. And you could only get the poster if you went to the game. Well, that wasn't going to happen :(



My daughter desperately wanted one. Being the indulgent mother that I am, I sent an email to the Tigers, via their website, giving them the circumstances and requesting a poster. The worst that could happen is that they would ignore my email.

A week later, I received an email from Kelsey Meier with the Tigers, asking for my daughter's name and address! Holy crap!!

My snoopy recruiter-self just had to find out who this Giver of Happiness was. I mean, let's face it, she was going to make me look like The Most Awesome Mom Ever!! So off to LinkedIn I went. I found out that Kelsey was a fairly new college grad, with a very cool job. Naturally I thought her story should be shared. She graciously accepted my request for a phone interview.

Except for the first 4 months of her life, Kelsey has lived in Michigan. Do we call her a Michigander or a Michiganian? I forgot to ask! Though she attended public school from grades K - 8, she attended a private all-girls Catholic High school.

Throwback: I, too, attended Catholic school but this was way back in the Sixties. Checking out Regina High (where Kelsey went to school) I saw that their dress code included saddle shoes. Talk about a major flashback -- using white shoe polish every Sunday night to polish my saddle shoes! I don't know of any Catholic schools in my area that require saddle shoes nowadays. Call me crazy but I love saddle shoes!

Within the first couple of minutes of talking with Kelsey I could tell that she was a classic Type A personality, an indomitable force of nature. She played 3 sports in school -- basketball, volleyball, and softball, sat on the student council and was President of the Honor Society. She credits her parents' support and involvement in her education as a major factor in her success. Studies have shown that regardless of background or income,  students with involved parents are more likely to have higher grades and test scores, attend school regularly, have better social skills, and adapt well to school.

Asked if there was one particular teacher who had an impact on her in high school, she said that, for the most part, she had very good teachers. But one stood out. Mrs. Robertson, her sophomore AP History teacher. Because of Mrs. Robertson, Kelsey decided that she wanted to major in government and foreign studies/foreign affairs in college.

Kelsey had wanted to go to Notre Dame, a private Catholic college in Indiana, for as long as she could remember. Her older brother was already there. Any good school counselor will tell you that there are multiple criteria you should look at when deciding on a college. Location. Size. Admissions requirements. Academics. Clubs. Cost.

Ultimately she decided upon the  University of Michigan. U of M was a good match for her outgoing personality and the cost, compared to Notre Dame, was much more palatable.

During her freshman year, with an introduction provided by a family friend, Kelsey interned with the U of M Athletic Dept doing marketing, specifically promotions. She loved it!

Her junior year she interned with USA Hockey, doing marketing promotions and PR (Public Relations) as well as assisting with national team development for the U17 and U18 teams. She was responsible for prepping the kids for interviews they would be having with the local and national press. Her years of working with the Miss St. Clair Shores Scholarship program, an affiliate of the Miss America Pageant, had given her the tools needed to coach the young hockey players in how to dress, speak in a clear voice and how to comport themselves with the press.

For three and a half years, she worked on promos with the Athletic Dept at U of M until her graduation in 2012. She had also switched majors. She graduated with a BA in Sport Management.

In January of 2013 she was hired as an intern with the Detroit Tigers in their marketing dept., focusing on promotions and events. She is responsible for an array of promotional programs such as....
          Fan Development
          Fan Experience
          Tigers Kids club
          Tigers Fan Club
          Theme Nights
When you email the Tigers (like I did) about a promotion they're having, Kelsey will most likely be the one who responds to your request. And she does an amazing job of it!

It's not often that an intern is given almost complete autonomy to manage an entire project but Kelsey was given that opportunity when she was asked to put together The Official Detroit Tigers Away Game Trip to Toledo which is Detroit's farm team, the Toledo Mudhens. She worked within her budget to advertise the event, book the FOX Sports Detroit Fan Express bus, handle all communications with the fans, and provide a thank you gift for the 50 Detroit Tigers Fan Club members that participated. The night was a success!

What's next after her internship with the Tigers? She isn't sure. She'd like very much to stay with the Tigers' organization but fulltime jobs are limited in a local organization like that. You either wait for someone to move up or out and that doesn't happen very often.

But she is sure she wants to work in community affairs (promos and events) and she wants to stay in the sports arena, so-to-speak. Whether that be with a pro team or college sports or even an agency firm, she enjoys the fast pace and interaction with the community. But until the end of the 2013 baseball season, she will continue to work crazy hours and show the Tiger fans lots of love. She is happy in the space she's in at this moment.

And what advice does she give to high school and college grads? "Don't be afraid to put yourself out there. Take chances. Don't be afraid to talk about yourself -- your strengths and accomplishments. But don't be cocky. That puts people off."

Her journey continues. And wherever that journey takes her I know that she'll make the most of each and every opportunity.




Tuesday, August 20, 2013

Get Connected to Professionals!!

LinkedIn has just announced a new product aimed at high school students. It's called University Pages. It goes live September 12th. Mark your calendar!!

LinkedIn is one of the tools I use on a regular basis for recruiting. Whereas Facebook is used for social networking (friends and family), this is professional networking, connecting you with professionals. It has over 200 million professionals registered. Professionals? What, exactly does that mean? It means these are people who are in the business world.......Teachers, Engineers, Sales Consultants, Product Marketing Managers, Administrative Assistants, Buyers, Technicians, Game Designers, Forensic Specialists, Interaction Designers, Political Speech Writers..........there are so many!!

If you already have an idea about what kind of career you'd like to pursue, then University Pages can help you determine what college might be best for that particular career path. It also lets you connect with alumni from the colleges you're interested in.  You'll be able to find someone from a particular college that either majored in what you want to major in or is working in the field that you're interested in for a career. When you find these people you can send them an InMail (LinkedIn's internal messaging system) and start a conversation with them.

You can ask them things like what college life was like. Or you might want to know more about their current job and whether their college major prepared them fully for it. Maybe they have some advice on classes to take. In one of my past posts, I wrote about a young woman I found while looking on LinkedIn. Her college path and subsequent career were more like this




than this










And she would be happy to talk to you about her school-to-work path as well as share her thoughts  about college, networking with professionals and her present day career.

YOU CAN START MAKING CONNECTIONS WITH PROFESSIONALS BEFORE YOU EVEN GRADUATE FROM HIGH SCHOOL!!!!!

I was looking for a video demo of how to use University Pages but could only find one that was geared towards college administrators and not you, the high school student. I'm sure that once the product goes live on September 12th, they will have a demo on the site for you to check out. But here's the LinkedIn product introduction blog post which you might find helpful.

Good luck!


Wednesday, July 24, 2013

NASA Johnson Style

2012 brought a flood of Gangnam Style video parodies. 2012 also brought us the spectacular landing of NASA's Curiosity land rover on Mars. Put those two together and you get NASA's Gangnam style video.



There are tons of cool things that have come out of NASA and space exploration. Let's go old school......a computer joystick! Or how about those ear thermometers? Yeah, they came from the JPL (Jet Propulsion Laboratory) working with another company to have a thermometer they could use in space! Firefighters can thank NASA for their fire gear, air tanks, flame detectors, and radios. The list is long. Really long. Take a peek.

The above video was created by some of NASA's summer interns. NASA has a great intern program, ranging from Engineering internships to Office Support internships. Seriously!

You might want to reconsider those Math and Physics classes. Lots of potential careers at NASA for those who major in Aeronautical or Mechanical Engineering.

Check out the World's Best Universities for Mechanical Engineering or Aeronautical Engineering. 

If these float your boat but you want more than just your high school curriculum, do a Google search of online physics courses and also check out your local junior college. Many high schools allow you to take college classes and use those credits towards your graduation requirements. They might even allow credits from online courses!

Your career path. Your choices. Own them.